Q: What should I do if an owner asks me a question about their pet when I am on reception? e.g.
- “He is going to be okay, isn’t he?”
- “How do I give her the tablets?”
A: Some tips:
- Try not to ‘express’ an opinion to the client i.e. don’t say “yes, he’ll be fine”
- State that you are a student veterinary nurse and that you will ask the vet on their behalf, e.g.
“I’m sure Mrs Brown will answer any worries you have about Simba when you see her”
“I’m sure Mrs Brown will explain that, but I could let her know that you’re concerned about giving Molly her tablets”