5 ‘Golden Rules’
- Your mobile phone
- Keep it off at all times, and stored in your bag
- Only text or make calls during coffee/lunch breaks
- Offer to help out and ‘muck in’ whenever possible; try to become involved rather than just observing
- Clean a consultation table
- Make the coffee
- Helping out can really pay off
- Make an effort to get on well with all members of staff and tidy up after yourself
- You can learn a lot about client care from a good receptionist
- The other nurses have been in your position once – learn from them and their experience
- Maintain professionalism at all times
- You represent the profession and your college
- Show your interest and enthusiasm
- Remember the importance of your body language!